Privacy Policy

Introduction

A&A GenPro ("A&A GenPro," "we," "us," or "our") respects your privacy and is dedicated to protecting the privacy of those persons ("You" or "your") using the A&A GenPro website at https://aagenpro.com and associated services (the "Services"). This Privacy Policy explains what Personal Information and non-personal information we collect, why we collect it, and how we use, share, and protect it.

This Privacy Policy applies to our processing of Personal and non-personal information in connection with the Services, and you should read it in its entirety before using our Services.

If you do not agree to the terms of this Privacy Policy, you may not use our Services.

"Personal Information" refers to information that allows you to be directly or indirectly identified as a person. We may also collect "non-personal information," meaning information that cannot be used to identify a specific individual. Non-personal information may also result from removing the personally identifiable parts from Personal Information. We collect and use both types of data, and combinations of both.

Categories of Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of information:

• •Identity & Contact Data: full name, first name, last name, email address, phone number, mailing address, service/installation address, company name (for commercial inquiries)
• •Account & Interaction Data: username, password (if an account is created), form submission history, quote requests, appointment scheduling data, service history, communication preferences
• •Communications Data: content of emails, SMS/text messages, chat messages, call recordings and call metadata (via call tracking), customer service correspondence
• •Technical & Device Data: IP address, browser type and version, operating system, device type and identifiers, referring/exit URLs, screen resolution, language settings
• •Usage Data: pages visited, time spent on pages, click paths, scroll depth, links clicked, buttons/CTAs interacted with, form field interactions, session recordings and heatmap data, date and time of visit, frequency of visits
• •Location Data: general geographic location inferred from IP address; precise service address if voluntarily provided for a quote or installation
• •Marketing & Advertising Data: advertising IDs, referral source (e.g., organic search, paid ad, social media), UTM campaign parameters, ad interaction data, conversion events
• •Financing & Promotional Data: information voluntarily submitted in connection with financing pre-qualification or promotional offers (we do not collect full financial account numbers on this Website)
• •SMS/TCPA Consent Data: phone number, opt-in timestamp, opt-in method, message engagement (delivered, opened, replied, opted out)
• •Cookie & Tracking Data: cookie identifiers, pixel data, tag data, bot-detection signals (see our Cookie Policy for full detail)
• •Voluntarily Submitted Data: any other information you choose to provide through contact forms, chat widgets, surveys, or Google Forms embedded on our site

Non-personal information may be generated from any of the categories above once personally identifiable elements are removed.

How We Use Your Personal Information

We use the information we collect to:

• •Provide, operate, and improve our Services
• •Respond to inquiries, quote requests, and support requests
• •Schedule and manage appointments and installations
• •Route and record phone calls for quality assurance and lead attribution
• •Send informational SMS/text messages, such as appointment reminders and service updates
• •Send marketing or promotional messages when you have opted in (email/SMS)
• •Detect, prevent, and investigate fraud, abuse, and malicious bot traffic
• •Conduct analytics, measure site performance, and improve user experience
• •Personalize content and advertising
• •Comply with legal obligations and enforce our Terms & Conditions

Third-Party Services We Use

We work with the following categories of third-party service providers, who process data on our behalf or as independent controllers, solely to operate and improve the Services:

Cloudflare - Content delivery network, security, and performance provider. Cloudflare processes technical data (IP address, request metadata) to route traffic, protect against attacks, and improve site load times.

Cloudflare Bot Management - A security layer that analyzes visitor behavior and technical signals to distinguish legitimate human visitors from automated bots, protecting the site from scraping, credential stuffing, and abuse.

Google Tag Manager - A tag management system that allows us to deploy and manage the other tracking and analytics tools on this list without directly modifying site code. Google Tag Manager itself does not collect personal information, but it facilitates the tags that do.

Google Analytics - Provided by Google LLC. Collects usage data (pages visited, session duration, device/browser data, approximate location) to help us understand how visitors use our site. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Google Forms - Used for certain intake or survey forms embedded on our site. Information you submit through a Google Form is processed in accordance with Google's own privacy policy in addition to ours.

Facebook (Meta Pixel / Facebook Audience Network) - Used to measure the effectiveness of our advertising and to deliver personalized ads on Facebook and Instagram. Facebook may use cookies and device identifiers for this purpose. We do not share personally identifiable information (PII) with Facebook for remarketing purposes.

CallRail - A call tracking and analytics provider. When you call a tracking number displayed on our site, CallRail records call metadata (and, where disclosed, call recordings) to attribute calls to marketing sources and improve our services.

HubSpot - Our customer relationship management (CRM) and marketing platform. HubSpot stores contact information, form submissions, and email engagement data to manage leads, send marketing communications, and support our sales process.

Elementor - The website page-building platform used to construct and serve pages on this site. Elementor may set functional cookies necessary for the site to render and operate correctly.

Mailing List / Email Marketing Platform - Used to send newsletters, promotional offers, and service updates to subscribers who have opted in. You may unsubscribe at any time using the link in any marketing email.

Each of these providers may set cookies or use similar tracking technologies; see our Cookie Policy for the full list of specific cookies, their names, and their durations.

SMS/Text Messaging Policy

When you provide your phone number and opt in, you agree to receive SMS messages from A&A GenPro related to appointments, service updates, or promotions. Your consent to receive marketing messages is not a condition of purchase.

• •Message frequency: may vary by interaction
• •Message & data rates may apply
• •Opt-Out: you may opt out of future messages at any time by texting STOP
• •Help: for assistance, text HELP or contact us at sales@aagenpro.com

Phone numbers and SMS opt-in data collected for this purpose will not be sold or shared with third parties for marketing purposes.

Data Sharing and Protection

• •We do not sell, rent, or share your phone number or personal data with third parties for marketing or promotional purposes.
• •Data may be shared with the third-party vendors listed above (e.g., marketing, analytics, call tracking, hosting) solely for business operations, under contractual confidentiality obligations.
• •We may disclose information where required by law, to protect our rights, or in connection with a business transfer (e.g., merger or acquisition).
• •We employ industry-standard administrative, technical, and physical security measures to safeguard your data.

Your Rights and Choices

Depending on your location, you may have the right to:

• •Request access to the personal data we hold about you
• •Request correction of inaccurate or incomplete data
• •Request deletion of your personal data
• •Object to or restrict certain processing of your data
• •Request a portable copy of your data
• •Opt out of marketing communications at any time (e.g., "Text STOP" or the "Unsubscribe" link in any email)
• •Opt out of the sale or sharing of personal information (California residents, under the CCPA)
• •Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email sales@aagenpro.com or call (713) 715-6618.

Cookies and Tracking Technologies

A&A GenPro uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, deliver personalized ads, and remember user preferences. Full details, including specific cookie names, providers, and durations, are set out in our Cookie Policy.

You can disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled. By using our site, you consent to our use of cookies as described in this policy and our Cookie Policy.

To opt out of Google Display Advertising or customize your ad preferences, you can use the Google Ads Preferences Manager.

Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, to provide our Services, or as required by law (for example, tax and warranty recordkeeping obligations). When data is no longer needed, we securely delete it or anonymize it for analytical purposes.

Compliance with Legal Regulations

A&A GenPro processes personal data in accordance with applicable laws and regulations, including:

• •GDPR (General Data Protection Regulation), where applicable
• •CCPA/CPRA (California Consumer Privacy Act / California Privacy Rights Act)
• •CAN-SPAM Act
• •TCPA (Telephone Consumer Protection Act)
• •10DLC compliance requirements for SMS/text messaging

We only process personal data where we have a lawful basis to do so, including:

• •Your consent (e.g., subscribing to marketing messages)
• •Fulfilling a contract (e.g., service requests or appointments)
• •Legal obligations (e.g., tax or regulatory requirements)
• •Vital interests (e.g., safety-related incidents)
• •Legitimate interests (e.g., customer support or marketing communications where allowed)

Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 18, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Your use of our Services is also governed by our Terms & Conditions.

A&A GenPro4400 Blalock Rd #400, Houston, TX 77041
Email: sales@aagenpro.com
Phone: (713) 715-6618